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Everything you need to know about hotels and rooms to let

EKPIZO: How to avoid falling victim to fraud!!
Several complaints about problems, faced by consumers in cases of accommodation, whether hotels or rooms, accepts the Consumer Association
"The Quality of Life" (EKPIZO)
and, to avoid problems, recalls the civil rights…..


-Prices in hotels and lodgings should be used on every room

-To return the deposit should you notify the hotelier 21 days before at least
-If you leave the room after 12 noon and until 18:00 charged with 50% price
-The Consumers Association has received several complaints about tourist destinations
In rooms, Well, there must be mounted a special operation signal EOT, while hotel room should consumers know the following:

-Prices are set freely and should be used on every domatio.-Will all advertised facilities must be respected, like to offer,exactly what we asked and agreed depending on the hotel and the room features (distance from the sea, view, air conditioning, TV, Internet, breakfast etc.).

-The hotelier has the right to require you to deposit 25% (optionally) Your total cost, but the amount can not be less than one day's rent.

-The deposit is lost if you abort or postpone the trip and you do not timely inform the hotelier (at least 21 days ago), otherwise required to return the money.

-If you use the room less than the stipulated time, if you notify in time, You have no charge, otherwise forced to pay the 50% the originally agreed price.

-To ensure, should the hotelier answer you in writing by fax or e-mail within 3 days to accept your order.

-If there is no written reply or other proof of booking, This is considered to be made for one day and updated daily tacitly (Clients if one or hotelier- not stated otherwise).

-Exit the room to 12 at noon, while if you stay until 6 the afternoon will be charged with 50% price.

-If the Hotelier is unable to provide rooms it has confirmed with customers, required to ensure their stay in alternative accommodation of the same class at least, in the same town, which offers the same amenities and services as those advertised by their own establishment.

-The innkeeper only liable for precious or valuable objects and money that the customer has delivered, giving proof.

-Keeping within the hotel pets of any kind are prohibited, unless the Hotel is equipped wth special facilities. In any case there must be a corresponding agreement between the hotelier and tourist-consumer on this topic.

-The cost of phone calls from the hotel is free.

If it is about rooms for rent, EKPOIZO informs that the following must apply:

-To carry the special badge of the EOT.

-To have the basic equipment of a house (refrigerator, kitchen, utensils).

-Have proper lighting.

– To be clean and to provide sheets and towels.

-The prices here are also set freely, but they must be listed in the rooms.

In case there is any problem the phones that can
to use the consumer is:

  • At the offices of the Tourist Police , tel. 1571,
  • to the Hellenic Tourism Organization, tel. 210-3310392, 210-3310716 e-mail:[email protected],
  • to the General Consumer Secretariat, tel. 1520, fax 210-38 42 642 e-mail:[email protected],
  • in EKPOIZO, Athena: tel. 210 330.44.44, e-mail:[email protected]

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